Refund & Exchange

Your satisfaction in our services and products is our top concern, and we will do our uppermost to fulfill your needs. If you are not satisfied with our hair, please contact our salesman.

Before requesting for a refund or exchange, please read our refund & exchange policy carefully.

Refund & Exchange Policy

  • Requests must be made within 7 calendar days from the date of products received. Any refund or exchange request after 7 calendar days will not be honored. 
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, dye, cut, removed from the weft or processed etc) in any way.
  • The hair should be shipped via the international express.
  • Before delivery, if the buyer refunds or cancels the order due to the buyer's personal reasons, we will only refund 95% of the total amount, and the 5% paypal handling fee will not be refunded.
  • Shipping costs for return and exchange are borne by the buyer, the shipping fee will not be refunded.
  • Buyer should be responsible for the handling fee, customs duty fee.
  • Please contact to obtain the return address.

Money will be refunded within 2 working days after the merchandise received and confirmed, buyer should receive the refund payment within 1-7 days based on the payment interface.